Welcome to GroEcom, By accessing our website and using our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. Services Offered
We provide eCommerce-related digital services including but not limited to:
- Marketplace account setup
- Product listing and catalog creation
- Account management services
- Store optimization
- Advertising and promotional support
- Consultation services for platforms such as Amazon, Flipkart, and Meesho.
2. User Responsibilities
By using our services, you agree:
- To provide accurate and complete information.
- To share necessary documents, product details, and approvals on time.
- Not to use our services for illegal, counterfeit, or prohibited products.
- To comply with marketplace policies and government regulations.
3. Payments
- All service charges must be paid in advance unless otherwise agreed.
- Prices and packages may change without prior notice.
- Failure to complete payment may result in delay or suspension of services.
4. Refund & Cancellation
At GroEcom, we provide professional eCommerce account management and marketplace services including Amazon, Flipkart, Meesho product listing, catalog management, account handling, advertising support, and related digital services. Please read our refund policy carefully before purchasing any service.
Service-Based Refund Policy
Since our services are digital and work-based in nature, refunds are only applicable under specific conditions.
Eligibility for Refund
Customers may request a refund if:
- The service has not been started by our team.
- Payment was made twice due to a technical issue.
Non-Refundable Services
Refunds will not be provided in the following cases:
- Work has already been started or completed.
- Product listings/catalogs have been created or submitted.
- Marketplace accounts have been managed, optimized, or modified.
- Delay caused due to incomplete information/documents from the client.
- Account suspension or marketplace penalties caused by platform policy violations.
- Change of mind after project initiation.
Cancellation Policy
- Clients can request cancellation before the project starts.
- Once the work process has begun, cancellation requests may not be eligible for refunds.
Revision & Support
We provide reasonable revisions and support based on the selected service package to ensure customer satisfaction.
Refund Processing Time
If a refund is approved:
- The amount will be processed within 5–7 business days.
- Refunds will be credited to the original payment method.
5. Third-Party Platforms
We are an independent service provider and are not officially associated with Amazon, Flipkart, Meesho, or any other marketplace platform unless specifically mentioned.
We are not responsible for:
- Account suspensions
- Marketplace policy changes
- Verification rejections
- Technical issues from third-party platforms
- Sales performance guarantees
6. Intellectual Property
All website content, designs, graphics, logos, and service materials are the property of GroEcom and may not be copied or reused without permission.
7. Limitation of Liability
We shall not be liable for:
- Business losses or profit loss
- Marketplace penalties
- Delays caused by third-party platforms
- Data loss due to incorrect information provided by the client
8. Service Timelines
Estimated delivery timelines may vary depending on:
- Marketplace approvals
- Client response time
- Technical or verification processes
9. Privacy
Customer information and business details shared with us will be handled securely and used only for service-related purposes.
10. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
11. Contact Information
For any questions regarding these Terms & Conditions, contact us:
- Email: info.groecom.com
- Phone: +91-9251040255
- Business Hours: Monday to Saturday, 10 AM – 6 PM